*IMPORTANT TO NOTE* – *
Please note that you will be notified via email once we receive payment and when your order has shipped.* –
*Order processing and delivery is approximately 2 – 4 business days within Nigeria, 2 – 6 business days within Africa and approximately 4 – 10 business days for international orders, (business days do not include weekends or holidays). These times may be extended during holidays, launches/restocks, limited edition releases and promotions.*
*Please note, we are not responsible for any shipping deliveries that may be affected by, but not limited to, the following: customs, natural occurrences, act of God, air/ground transportation strikes/delays, or transfers of orders. * –
*All sales are final. We do not offer refunds/exchanges, nor do we allow cancellations / returns. Geraldine’s Bayou**©** reserves the right to refuse any returns at any time. Please ensure all info is correct before submitting your order.* –
*For customer service/inquiries, please email Contact@Geraldinesbayou.com <Contact@Geraldinesbayou.com> Our Customer Service team is available Monday to Saturday 8am – 6pm. We do our best to respond to all customers within 72 hours. Response times may be extended during holidays, promotions and immediately following launches/restocks. Inquiries are answered in the order they are received; please do not send multiple emails as this will place you at the end of the queue.
*Please contact our Customer Service Team Contact@Geraldinesbayou.com to request replacement for damaged products or report other issues with your order. We will review all issues that are submitted within 5 days of delivery of the package. Requests received after this time frame are no longer eligible for review. Customers must provide photos of any product/order issues along with their Packing slip (please ensure stamped initials and receipts are visible). Please note that items shipped using a mail forwarding service are not eligible for replacement/exchange/refund of any kind.* –
*New products and restock information will always be posted on this website, official facebook account www.facebook.com/geraldinesbayou <http://www.facebook.com/geraldinesbayou>, twitter @geraldine_bayou and our official Instagram account @geraldine_bayou * – *Products are limited and may sell out. Order transactions are completed in the order they are received.*